Frequently Asked Questions

Honeyville Food Products uses a variety of web technologies to bring our customers, researchers, and friends the most enjoyable and user-friendly experience. In the event that you are unable to view a page or are having any trouble at all, simply contact us, toll-free, at (888) 810-3212 ext.107, or email at webmaster@honeyvillegrain.com. It is our goal to continuously improve upon the site that we present to our valued customers. If there is a feature that you would like to see, please feel free to contact us. Your feedback is always welcome and is a big part of the development process. Drop us a line and let us know what we can do to make your online experience an enjoyable one.

Customer Service

Toll-free: (888) 810-3212
Customer Service Email: webmaster@honeyvillegrain.com

Top Questions Asked by Customers

Shipping Questions

1. Do you really ship my entire order for just $4.49?
2. How long does it take to ship my order?
3. How long does an order take to get to me once UPS has it?
4. What shipping services are available?
5. Can I ship my order to Alaska or Hawaii for $4.49?
6. Do you ship outside of the US?
7. What happens if my shipment is damaged?

Product Questions

1. The product that I want to purchase says that it is out of stock. How can I order it? When will it be back in stock?
2. Can I get a free sample?
3. I love the Combo Packs that you offer. Can I substitute to make a custom combo pack?
4. Where do your products come from?
5. How do I get more nutrition or document specific information regarding Honeyville products?
6. Do you carry any product that is GMO, or genetically modified?
7. Do you carry any organic product?
8. I have an allergy to wheat/peanuts/soy/etc. How can I get a list of allergens for a specific product?
9. Which grains are sproutable?

Ordering Process Questions

1. Which forms of payment do you accept?
2. I’m having trouble checking out with PayPal, what now?
3. How do I get coupon codes? How do I enter my coupon code?

Wholesale Questions

1. Do you offer wholesale pricing? How does that work?

Shipping Q & A

Do you really ship my entire order for just $4.49?

Yes. We ship your entire order, no matter how much you order, anywhere in the lower 48 states via UPS Ground for just $4.49. Please refer to our shipping policy for more details.

How long does it take to ship my order?

Most orders leave our facility within 1 to 2 business days. During promotional periods and brief instances of high order volume shipping times may be increased as we work through the backlog. These instances are usually rare and we work tirelessly to get your order turned around in the quickest possible manner.

How long does an order take to get to me once UPS has it?

This will depend on the shipping service class selected. For UPS Next Day and 2nd Day service, your order will ship out the following business day and arrive to you in the time called for in the expedited service. Orders shipped out using our flat-rate UPS Ground Service usually ship in 1 to 2 business days and can take anywhere from 2 to 6 business days to get to you, depending on your locale. When your order has shipped you will receive an email with UPS Tracking information for your reference.

What shipping services are available?

We currently ship exclusively with UPS, offering UPS Next Day Air, UPS 2 Day, UPS 3 Day Select, and UPS Ground. Our flat-rate, $4.49 shipping, utilizes UPS Ground Service.

Can I ship my order to Alaska or Hawaii for $4.49?

Unfortunately, we are unable to offer the flat-rate, $4.49 shipping to our friends in Alaska and Hawaii. We ship exclusively via UPS and the fact of the matter is that it’s really expensive to ship to those locales. We do offer UPS Next Day and Second Day Air service to Alaska and Hawaii for an additional charge. We are working to bring a more cost effective shipping method to the table for our neighbors to the North and across the Pacific.

Do you ship outside of the US?

No. We currently ship within the United States.

What happens if my shipment is damaged?

While it is extremely rare for damage to occur, it does happen. We stand behind our products and guarantee that your product will arrive in good condition. If it does not, give us a call, toll-free at (888) 810-3212 or email webmaster@honeyvillegrain.com and we will take care of it.

Products Q & A

The product that I want to purchase says that it is out of stock. How can I order it? When will it be back in stock?

Occasionally, we’ll run out of a product. We do our best to get items back in stock quickly, but sometimes supply gets really tight and wait times increase. We are unable to take orders for an item when it is out of stock. If you’d like an update as to when a particular item is scheduled to be in stock, give us a call at (888) 810-3212.

Can I get a free sample?

Unfortunately, we are unable to offer samples.

I love the Combo Packs that you offer. Can I substitute to make a custom combo pack?

Unfortunately, the Combo Packs are premade and are offered as is. Substitutions are not allowed.

Where do your products come from?

The vast majority of the products that we carry are US domestic product. There are a few exceptions with a number of products coming from Canada. Some of the fruits and vegetables that we offer come primarily from the US, but also come from South America and Europe to increase the seasonal availability on those types of items. We steer clear of product that comes from China and the Orient.

How do I get more nutrition or document specific information regarding Honeyville products?

We maintain a Quality Assurance Department that handles all of the documents and nutrition specific information for our products. We are working to get much of this information posted online, but it is a monumental task. For additional information please call (888) 810-3212 ext. 1059.

Do you carry any product that is GMO, or genetically modified?

The vast majority of our food is non-GMO. There are a couple of exceptions in the bulk milled corn (50# bags) and bulk soy products (50# bags) that are potentially GMO products. Everything else, including all of our #10 cans, is non-GMO product.

Do you carry any organic product?

We do not currently maintain an organic line of products.

I have an allergy to wheat/peanuts/soy/etc. How can I get a list of allergens for a specific product?

This is information that we are working to get posted for each item online, but it will take some time. For complete allergen information on any of our products call (888) 810-3212 ext. 1059.

Which grains are sproutable?

You can sprout: Hard Red Wheat, Hard White Wheat, Spring Wheat, Soft White Wheat, and Whole Grain Rye.

Order Processing Q & A

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover in addition to PayPal. If you’d prefer to mail in an order you can do so by printing out our mail order form, found in the lower left hand corner of the Online Store pages, and mail your order in with payment in the form of check, money order, or credit card.

I’m having trouble checking out with PayPal, what now?

The PayPal checkout process is a unique one, and something that we are working to improve. When you checkout with PayPal you’ll be directed to the PayPal site. Once you login to PayPal, you’ll confirm your info and will be sent back to the Honeyville site. At this point your order is not complete. You’ll need to confirm information on a couple more pages before you select the Place Your Order button on the bottom of the final page. You’ll know that your order has been completed when you get an Order Confirmation page and an email confirming your purchase.

How do I get coupon codes? How do I enter my coupon code?

We offer our customers the opportunity to sign up to receive promotions and discounts in addition to new product offerings and company news. To sign up, just enter your email address in the upper right hand side of our Online Store site. When you receive a coupon code for use on an order, simply checkout as usual. On the 2nd page of checkout you’ll find a coupon code field. Enter your code and click the Apply button. You’ll see that the discount is applied and you can proceed to the final checkout page.

Wholesale Q & A

Do you offer wholesale pricing? How does that work?

Wholesale pricing is completely volume dependent with the first price break at the pallet level. If you have an idea of the items that you are interested and approximate volumes you can email webmaster@honeyvillegrain.com.

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online shopping store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at (888) 810-3212 ext.107, or email us at webmaster@honeyvillegrain.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don't hesitate to call or email.

Payment Options

For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, (888) 810-3212, Monday through Friday between the hours of 7:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy Online

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.

Information we collect and why:

When you arrive at our website we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigation of our site.

If you place an order online, or contact us via e-mail, we record your email and postal address so that we are able to respond to you in the quickest, most effective way possible. You may receive periodic contact from us via postal mail or e-mail with information on new products, services, discounts, and upcoming events. Each e-mail dispatch you receive from us will include instructions on how you can remove your e-mail address from our list. We do not share, sell, or exchange your information with any other company or entity. We value your privacy and will not jeopardize that privacy. If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyvillegrain.com, by postal mail, or by calling us at (909) 980-9500.

The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.

If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyvillegrain.com, by postal mail, or by calling us at (909) 980-9500.

Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Customer Service

E-mail our customer service department at webmaster@honeyvillegrain.com. We're eager to answer any questions or concerns you have regarding your order or our products. You can also call us Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time at (888) 810-3212. You can also send us a fax at (909) 980-6503 ATTN: Internet Sales. If you are contacting us about an order you received, please have your order number ready for fast service.

Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at (888) 810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, upon receiving your order, you decide that you no longer want the items that you've ordered, you can ship the unopened product back to Honeyville, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

Shipping Policy

We understand that your time is valuable. That's why MOST orders are shipped within 1 business day, if the order is received, Monday through Friday, prior to 11:00 AM (Eastern Standard Time). If your order comes in after that time we will ship it out the next business day. Rarely, during periods of high sales volume, like a sales promotion, or new product release, ship times will increase.

*Honeyville Grain, Inc. reserves the right to modify shipping rates at any time. Most basic orders are shipped via UPS Ground at a cost of $4.49 per complete order (not per item). You can add as many items as you'd like to your cart and still be charged just $4.49 for ground delivery anywhere in the contiguous United States. For our flat rate shipping all items in your order must be shipped to the same address. As we ship with UPS, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address. Honeyville Grain no longer ships to APO and FPO addresses. We also will not ship your order overseas or to Canada. We can ship via UPS to Hawaii or Alaska, but additional freight will apply. Call for details.

For expedited shipping please call, toll-free, (888)-810-3212 for pricing and estimated delivery times. In addition to these options, you are more than welcome to provide us with your shipping account number with UPS, FedEx, or DHL and we will ship your package on your own account. We love to help our customers meet their needs, so call us if you have any questions and we will work with you to get your product delivered at the absolute lowest price. Customer Service can be reached, toll-free, at (888)-810-3212, or email webmaster@honeyvillegrain.com.

Reading Lot Numbers

Lot numbers located on our packaging can appear to be hyroglyphs, but we're here to help. We have provided you with our handy Lot# deciphering guides. Just refer to the according guide below.