FREQUENTLY ASKED QUESTIONS

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at (888) 810-3212, or email us at help@honeyville.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don’t hesitate to call or email.

Payment Options

For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, (888) 810-3212, Monday through Friday between the hours of 7:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy Online

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.

Information we collect and why:

When you arrive at our website we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigation of our site.

If you place an order online, or contact us via e-mail, we record your email and postal address so that we are able to respond to you in the quickest, most effective way possible. You may receive periodic contact from us via postal mail or e-mail with information on new products, services, discounts, and upcoming events. Each e-mail dispatch you receive from us will include instructions on how you can remove your e-mail address from our list. We do not share, sell, or exchange your information with any other company or entity. We value your privacy and will not jeopardize that privacy. If you have any questions regarding our privacy policy please contact us via e-mail at help@honeyville.com, by postal mail, or by calling us at (909) 980-9500.

The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.

If you have any questions regarding our privacy policy please contact us via e-mail at help@honeyville.com, by postal mail, or by calling us at (909) 980-9500.

Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Customer Service

E-mail our customer service department at help@honeyville.com. We’re eager to answer any questions or concerns you have regarding your order or our products. You can also call us Monday through Friday, 7:30 AM to 3:30 PM, Eastern Standard Time at (888) 810-3212. If you are contacting us about an order you received, please have your order number ready for fast service.

Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at (888) 810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, within 15 days of receiving your order, you decide that you no longer want the items that you’ve ordered, you can ship the unopened product back to Honeyville, at your cost, for a refund (minus a $5.00 restocking fee) on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

Shipping Policy

We understand that your time is valuable. That’s why MOST orders are shipped within 1 business day, if the order is received, Monday through Friday, prior to 11:00 AM (Eastern Standard Time). If your order comes in after that time we will ship it out the next business day. Rarely, during periods of high sales volume, like a sales promotion, or new product release, ship times will increase.

*Honeyville Grain, Inc. reserves the right to modify shipping rates at any time. Most basic orders are shipped via UPS Ground at a cost of $8.99 per complete order (not per item). You can add as many items as you’d like to your cart and still be charged just $8.99 for ground delivery anywhere in the contiguous United States. For our flat rate shipping all items in your order must be shipped to the same address. As we ship with UPS, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address. Honeyville Grain no longer ships to APO and FPO addresses. We also will not ship your order overseas or to Canada. We can ship via UPS to Hawaii or Alaska, but additional freight will apply. Call our customer service at (888)-810-3212 for details.

For expedited shipping please call, toll-free, (888)-810-3212 for pricing and estimated delivery times. In addition to these options, you are more than welcome to provide us with your shipping account number with UPS, FedEx, or DHL and we will ship your package on your own account (valid for orders of 750 lbs or more). We love to help our customers meet their needs, so call us if you have any questions and we will work with you to get your product delivered at the absolute lowest price. Customer Service can be reached, toll-free, at (888)-810-3212, or email help@honeyville.com.

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Reading Lot Numbers

Lot numbers located on our packaging can appear to be hyroglyphs, but we’re here to help. We have provided you with our handy Lot# deciphering guides. Just refer to the according guide below.